Frequently Asked Questions

I have a question...

  • Chevron down What does Epic provide?
  • Water, snacks for half-day hikes, snacks and lunch for full-day and Road to Hana Adventures, GoPro photography, eco-friendly bug spray, locally made all-natural sunscreen (because we love our oceans and don’t want to hurt the reef) and amazing guides who will share their knowledge and Aloha.

  • Chevron down Shoes?
  • Wear them. You’ll probably be more comfortable if they are running shoes, sports sandals or water shoes. Bring flip flops to change in to after the hike but we don’t do any hikes that are flip-flop-friendly. There is a 100% chance your shoes will get muddy and wet because it’s just not an adventure, otherwise.

  • Chevron down Clothes?
  • Wear those, too. Please. We recommend wearing your bathing suit (because Maui. Obviously) and perhaps a shirt and shorts over them. You may get muddy/wet/sandy etc. so maybe leave the designer clothes at home.

  • Chevron down Stuff?
  • We want you to be as comfortable as possible, so we don’t recommend bringing much. Some things that could be helpful are towels, (air drying is cool, too), cash (if you want to buy some mementos along the way and tip your guide) and a good attitude because you’re in Maui, and bad attitudes are not allowed.

  • Chevron down What if I lose something?
  • Sorry, but Epic isn’t responsible for any personal equipment you choose to bring on your hike. Unfortunately, from time to time, vehicles are broken into and valuables are taken. Backpacks, purses, and handbags are targets so please leave all valuables in your hotel.

  • Chevron down Will weather be an issue?
  • Weather on Maui can be unpredictable: raining one minute and sunny skies the next. We place your safety as our #1 priority so there may be times during unfavorable weather when your hike will need to be rescheduled or an alternate hiking option given to you. If we are unable to reschedule your hike you will receive a full refund.

  • Chevron down Should I tip?
  • If you don’t want to be pushed off a 100-ft cliff. Probably. Just kidding, but seriously, if you loved your guide and had an epic day, a tip is always a great way to show your appreciation.

  • Chevron down When will I receive my photos?
  • As soon as your adventure ends. Your guide will give you the memory card and adaptor so you can print your pictures or post them to social media ASAP (because we all know you want to make your friends and family jealous right away).

Cancellation Policy

We sure hope you don’t cancel! So you know – every effort is made to reschedule a hike or tour if we have to cancel due to bad weather (hurricane/flash flood/etc.) but in case you do need to cancel, here’s the nitty-gritty:

  • If we can’t reschedule? You will receive a 100% refund
  • Cancelations up to 48 hours?  You’ll receive a 100% refund
  • Less than 48 hours? You will receive a 50% refund